How is ERS Medical complying and improving?

As part of our ongoing commitment to the essential standards of quality and safety laid out by the Care Quality Commission (CQC), we ensure that involvement and information delivery to our service users is central to our corporate and clinical governance strategies.

We ensure we are following these principles by embedding the CQC outcomes within our organisations’ culture, training, policies and procedures:

As a UK CQC registered organisation we adhere to the six key areas of the regulations.

These are:

  • Involvement and information.
  • Personalised care, treatment and support.
  • Safeguarding and safety.
  • Suitability of staffing.
  • Quality and management.
  • Suitability of management.

We welcome our service users’ input into the care we deliver and would be delighted to gain feedback through the patient survey sheets we have on-board our vehicles. Recent patient surveys on our Barnsley, Rotherham and Doncaster contract in February 2013 saw 87% of patients rate the overall service either 9 or 10 out of 10 with Barnsley alone scoring 75% and 93% in Rotherham and Doncaster. For more information please click here.

Please do contact us or you can also arrange to meet with a member of our board should you wish to explore how we achieve the essential standards of quality and safety.