Delivering efficient patient services
In a drive to continually ensure we are at the forefront of improving the patient experience within the UK we have added two established healthcare communication businesses into our traditional service offering.
With an understanding of the need for increased efficiencies driven by better trained staff and innovative systems we have expanded our portfolio to encompass 360CRM and Text Anywhere.
The latest IT and telephony technologies teamed with a professional contact centre operation provide cost-effective solutions that deliver real measurable results to the NHS.
Our services cover:
• appointment reminders
• NHS ‘Friends and Family Test’
• appointment booking
• ad hoc messaging
Our appointment confirmation service is the market leader and uses a blend of agent calls, automated Interactive Voice Response (IVR) calls, SMS and email to improve efficiency and generate vital cash income and savings. The inclusion of agent calls within this blend allows us to deliver the best value to the NHS by maximising Did Not Attend (DNA) reductions and capacity by providing advanced warning of cancellations for slots to be rebooked. Agent calls also provide a level of service which patients welcome.
In addition we can also:
• effectively field your inbound patient calls
• help manage your outbound communications
• drive efficiencies for you and your healthcare facility
We have also brought in SRCL Group brands First Practice Management (FPM) and My Surgery Website (MSW) to extend the ERS Medical Healthcare IT offering. FPM is the UK’s premier resource website for GP practice managers and MSW is the UK’s leading GP practice website provider.
ERS Medical provides innovative services focused on ensuring our patient communications are as efficient and effective as possible. We understand that clear and regular communication can not only enhance the patient experience but remove clerical paperwork and missed appointments from healthcare pathways. We pride ourselves on delivering efficiency savings to our customers whilst keeping patient experience at the centre of all we do.
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