Driving excellence in patient transport and healthcare courier services
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Rely on ERS Medical to deliver a reliable, safe and caring service. Our people drive higher standards of patient care by putting patients first, and it shows: 96% of patients would recommend our service to their friends and family. We are committed to the NHS and throughout the pandemic we have adapted to changing needs with openness, speed, and flexibility. We provide a comprehensive range of ad hoc services including:
Patient Transport Services
Just wanted to let you know, the staff here at LHCH Pharmacy are very impressed with the level of service you are giving to our new home delivery service. One person commented at our team meeting this morning that “you were outstanding” Danny Forrest, Acting Chief Pharmacist, Liverpool Heart and Chest Hospital NHS Foundation Trust.
I would like to thank the ERS Medical crew who helped me when I had fallen down the stairs. Their sense of humour made the situation easier for me and they spent time with me to help manage the days ahead.
The ambulance arrived very quickly and the crew were really professional, kind and caring.
I am very anxious to thank ERS Medical for their kindness to me, aged 91, when I fell and my live-in carer could not lift me up. They were very thorough and could not have been kinder and more considerate had they been attending to their own fathers.
I wish to thank you for the excellent service I received. The crew were very professional, calm, understanding and very competent – we could not have asked for anything better.
Personal details have been removed to ensure patient confidentiality
Working with the
At ERS Medical, we provide specialist transport services to the healthcare sector. We understand that this is a dynamic and ever-changing industry, with a rapidly changing political landscape that sets out growing needs and performance expectations, tightening costs and reducing carbon emissions.
We offer a wide range of services to customers from public and private sectors including the NHS and private healthcare organisations.
Volunteer With ERS
We run a number of volunteer schemes across our contract areas and have current driver vacancies in Norfolk. We are always keen to hear from those who think they have what it takes to join our team.
Non-emergency patient transport users believe it is important for providers to have good quality measures and notify them when their transport will pick them up. A research poll conducted by ERS Medical has found that patients who use a transport service to and from hospital appointments have rated several quality measures and booking reminders as important service aspects. 87% of respondents said the following quality measures were “extremely important” or “important” with a further 7% of respondents saying they are “somewhat important”: • Friendliness and experience of the provider and crews; • Cleanliness and age of vehicles; • Appointment reminders; • A caring approach Additionally, a significant 99% of poll respondents said it was important to know when the patient transport service would pick them up for their appointment.
ERS Medical has expanded its fleet with 8 new medical courier vehicles that feature unique dual-temperature controls. Rolled out to service the pharmacy contract for Essex Partnership University NHS Foundation Trust, the vehicles are designed to safely transport both, pharmacy and pathology items at the specified temperatures without compromising on the integrity of the cold chain.
ERS Medical has been awarded a five-year contract to provide Non-Emergency Patient Transport Services across Staffordshire and Stoke-on-Trent. Following a rigorous procurement process, the six Clinical Commissioning Groups have awarded the