24-hour falls service launched
Our partners E-zec Medical have launched a new 24-hour ‘falls’ service to help reduce demand on frontline ambulance services and to ensure patients are seen in an even more timely manner.
The new service has been launched from E-zec’s Shropshire contract, where trained staff can quickly attend and assist patients who’ve suffered a minor fall. Supported by the local ICB, this service is intended to drastically lower the time that patients could be lying on the floor needing attention, while in turn helping reduce the strain on frontline medical staff and enabling them to prioritise life-threatening and high-priority category 1 calls.
Mark Rawlings, Midlands Regional Manager at E-zec, said: “We’re all aware of the current pressures that frontline paramedics are facing across the UK, and of the fact that many people who have fallen can be left for hours before being seen.
“Having to prioritise care is extremely challenging. While many people who fall don’t necessarily need to go to hospital or need medical care straight away, longer waiting times often mean that by the time they are seen, their care needs have escalated to a point of needing to be treated in a hospital or by paramedics. This pilot service aims to address this, reduce pressures, and ensure that those who need care are seen quickly.”
E-zec’s Shrewsbury hub is helping to bridge this gap, with 16 Ambulance Care Assistants (ACAs) qualified in the Falls Response, as well as being fully trained on standard lifting procedures and care.
Mark added, “We’ve invested in specialist training and lifting equipment to quickly step-in and support vulnerable service users who have suffered a fall, which will in turn help to prevent avoidable hospital admissions. Our two-person crew will attend falls, undertake a thorough risk assessment of the situation using the well-recognised ISTUMBLE assessment tool, and determine whether the patient can be supported back to their usual position, or whether they do in fact need medical attention from the frontline NHS. In the case of the latter, we can make them as comfortable as possible while waiting for NHS staff or help to transport them to the nearest hospital.”
E-zec’s specialist 4×4 vehicles also have all the necessary lifting equipment including a Mangar Elk Lifting aid – training for which was delivered by Wincare.
Wayne Spedding, Relationship Director at E-zec, commented: “We’re delighted to have launched this pioneering trial in our Shropshire bases. We truly believe that this will provide a long-term solution to the communities we serve – both those who have fallen and who may not be prioritised until their condition has escalated, as well as frontline NHS workers who are feeling the strain of such high demand.
“The service – if rolled out nationally – would significantly help reduce many avoidable hospital admissions, and ensure those who are most in need of urgent frontline care are prioritised and cared for quickly.”
E-zec Shrewsbury has collaborated and integrated with the local Rapid Response Team via Shropdoc to introduce this trail service.