How is ERS Medical complying and improving?
As part of our ongoing commitment to the essential standards of quality and safety laid out by the Care Quality Commission (CQC), we ensure that involvement and information delivery to our service users is central to our corporate and clinical governance strategies.
We ensure we are following these principles by embedding the CQC outcomes within our organisations’ culture, training, policies and procedures:
We welcome our service users’ input into the care we deliver and encourage feedback through the patient survey we carry on-board our vehicles.
Care Quality Commission (CQC) – Ratings
The Care Quality Commission (CQC) is the independent regulator of health and adult social care in England. They ensure health and social care services provide people with safe, effective, compassionate, high-quality care as well as encouraging care services to improve.
The CQC is the body responsible for ensuring that we as an organisation are compliant with their standards and requirements. They monitor this by regular communications and visits with us to check our standards.
ERS Medical Patient Transport has been rated good across all of its site a copy of our reports can be found below