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At the heart of all patient contact is the ability to provide excellent governance, the ability to demonstrate that we are doing things well, in accordance with current legislation and evidenced based care.

Excellence in governance allows us to examine when things don’t go exactly to plan, and provides a system to ensure that we continuously learn from experiences, thus ensuring that future mishaps are avoided throughout our service.

At ERS Medical we place governance at the core of our service and we evidence that by having a senior manager responsible for governance along with a governance department and governance strategy.

The governance department works alongside the operational and clinical departments to keep the focuses of clinical effectiveness, patient safety and patient experience at the heart of all that we deliver at ERS Medical.

The governance department can be contacted by email or telephone, where we are happy to discuss any concerns or compliments you have about any aspect of our service, please email info@ersmedical.co.uk with your comments.