How is ERS Medical complying and improving?
As part of our ongoing commitment to the essential standards of quality and safety laid out by the Care Quality Commission (CQC), we ensure that involvement and information delivery to our service users is central to our corporate and clinical governance strategies.
We ensure we are following these principles by embedding the CQC outcomes within our organisations’ culture, training, policies and procedures:
As a UK CQC registered organisation we adhere to the six key areas of the regulations.
- Involvement and information.
- Personalised care, treatment and support.
- Safeguarding and safety.
- Suitability of staffing.
- Quality and management.
- Suitability of management.
We welcome our service users’ input into the care we deliver and encourage feedback through the patient survey we carry on-board our vehicles.
Please do contact us or you can also arrange to meet with a member of our board should you wish to explore how we achieve the essential standards of quality and safety.