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ERS Medical Ambulance Patient Transport

CQC rate ERS Medical South as ‘Good’

ERS Medical’s South region has been inspected by the Care Quality Commission (CQC) and given an overall rating of ‘Good’.

A variety of positive feedback was given by the CQC in its Inspection Report, which looked at ERS Medical’s non-emergency patient transport (NEPTS) in Hampshire and around South East London. The report highlighted ERS Medical’s leadership in the region as ‘Outstanding’ stating ‘Managers at all levels in the organisation had the right skills and abilities to run a service providing high-quality sustainable care.’

During every CQC inspection, the same five questions are asked of all services: are they safe, effective, caring, responsive to people’s needs, and well-led? Each services’ performance is then rated against each key question as outstanding, good, requires improvement or inadequate.

The summary of findings states that ERS Medical’s patient transport services had been rated ‘Good’ overall due to:

  • The senior leadership team had created a culture where information was used to drive improvement and gain assurance. Through this process front line staff engaged in the change process. They shared their data with partner organisations for better decision making.
  • The service had a clear vision and strategy and staff were fully aware of it. The strategy and supporting objectives and plans were stretching, challenging and innovative.
  • There were systems of governance in place that had been embedded and strengthened. Staff worked with other organisations to improve patient care outcomes.
  • There were effective and integrated business management systems which gave senior leaders up to date information and oversight of the service.
  • There were systems in place to safeguard vulnerable adults and children. Staff could identify safeguarding concerns and knew how to report them.
  • Policies and procedures were in line with national guidelines and were version controlled and within date. There was an audit programme in place to monitor compliance with policies and procedures.
  • The service had good oversight of the booking process and monitored drop off and pick up times and kept patients informed about delays.
  • There were systems of governance at management level to monitor performance and risk. Problems were identified and addressed quickly and openly.
  • The process for shared learning from complaints was embedded. Staff told us how learning from complaints was shared.
Head of Care Standards for ERS Medical, Simon Smith

Head of Care Standards for ERS Medical, Simon Smith

ERS Medical Head of Care Standards, Simon Smith, said: “We are delighted with the outcome of the CQC report in the South, I see it as a true reflection of the hard work and dedication our Team Members put into providing the best possible patient care.

“This report follows our recent CQC inspection in the East where we were also rated as ‘Good’. As a business we have incredibly high standards with robust policies and procedures in place to ensure the best patient care is delivered. It’s great to see the systems we have in place to uphold these standards being recognised in this report.”


To read to CQC Quality Report in full please visit: https://www.cqc.org.uk/location/1-5079811480