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ERS Medical shortlisted for PEN National Award!

Patient transport provider, ERS Medical, has been shortlisted in the Patient Experience Network (PEN) National Awards. The PTS provider, which also provides healthcare courier services, is a finalist in the ‘Measuring, Reporting and Acting’ category with its entry ‘Putting Patient Experience at the top of the agenda at ERS Medical’.

The PEN National Awards are the first patient experience awards in the UK, celebrating the delivery of outstanding patient experience by those involved in the health and social care industry. A spokesperson from the awards said: “The quality, volume and range of entries is probably our best yet making it a tough job for our judges!”

The ‘Measuring, Reporting and Acting’ category looks for strategic programmes and initiatives focusing on the specific use of patient experience measurement to drive improvement. The category celebrates programmes that effectively measure patient experience, report on outcomes and ensure that actions to improve are taken.

ERS Medical Head of Care Standards, Simon Smith, said: “Patient safety and patient experience is at the very core of ERS Medical as a business. As a patient centred business we strive to provide the best care for our patients while identifying areas to continually improve. Our innovative patient experience programme ensures we are encouraging feedback at every opportunity of the patient journey with us, from the initial booking process through to after the patient has arrived at their destination.

“Led from the top of the business, the reporting of our patient feedback is now deep-rooted into the business to allow regular and reactive improvements to be made and it is fully supported by our Managing Director. We believe our patient experience programme deserves recognition through The PEN National Awards because we developed a system engrained in our every day process that upholds our company’s purpose ‘to provide a reliable, caring service that puts people at the heart of everything we do.’ We look forward to attending the Awards in March!”
The winners will be announced at the PEN National Awards on Thursday 20th March at the Birmingham Repertory Theatre.

ERS Medical provides a range of specialist patient transport and courier services to the NHS. Our patient transport services include non-emergency patient transfers, high dependency transfers, transport for those with mental illness or in need of repatriation. We also provide a healthcare courier service providing same or next day transportation for specimens or healthcare notes.