Explore Roles - Non Emergency Patient Transport
Non-emergency patient transport is a service provided for patients who are unable to attend hospital appointments by public transport or any other means due to their medical condition.
There are a variety of roles within the patient transport service, below you will find further information on some of the positions.
Non-Emergency Patient Transport Service (NEPTS) Ambulance Care Assistants
Non-emergency patient transport ambulance care assistants transport patients from their homes to outpatient appointments at hospitals and clinics.
NEPTS crews also transport patients who have been discharged from hospital to their home or care home, following a stay in hospital.
Is working in non-emergency patient transport right for me?
Non-emergency patient transport staff need to be caring, excellent communicators and good at building relationships with patients to make their experience as positive as possible. NEPTS staff are required to provide a high level of patient care whether the patient is a one off or frequent user of the service.
What do NEPTS Ambulance Care Assistants do?
Non-emergency patient transport Ambulance Care Assistants move people safely and comfortably to and from their appointments at outpatient clinics and hospitals ensuring they arrive at their appointments on time.
As well as driving, NEPTS staff are also required to help lift and move patients in and out specially adapted vehicles.
As a non-emergency patient transport employee, you could work alone or as part of a crew.
What career progression opportunities are available for NEPTS staff?
Non-emergency Ambulance Care Assistants can progress to operation team leader roles or alternatively move into roles such as an Urgent Care Assistant or Emergency Medical Technician
Patient Transport Service (PTS) Call Handler / CCO Controllers
Patient Transport Service (PTS) Call Handlers (sometimes called controllers) have a key role in ensuring patients who are frail or vulnerable or have no other means of transport get to their health appointments safely and on time.
Based in a central office, a Patient Transport Controller will book the vehicles that take patients to and from non-emergency medical appointments.
The Controller will deal with requests for transport from patients and their relatives and from healthcare professionals.
PTS Call Handlers will need to be able to multi-task ensuring that accurate information is collated at the time of the booking,
The medical field often depends on Healthcare Couriers to transport sensitive and confidential health care-items, including paperwork, medical specimens, equipment, and supplies. And in order to ensure a strict chain of custody, all drivers must adhere to the strict regulations
A Healthcare Courier contributes to the safe and timely movement and transportation of goods and equipment. They should have excellent organisational and administrative skills. As well as possessing excellent communication and interpersonal skills
Healthcare Couriers should be reliable and professional with outstanding routing and directional skills, and a passion for delivering critical medical items punctually.
A Healthcare Courier should possess effective record keeping skills always maintaining confidentiality. They must work comfortably under tight deadlines to ensure the safe and efficient transportation of items.
Who are we looking for?
If you are interested in working in the patient transport service and you share our values have a look are our current vacancies here