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Explore Roles

As a leading national healthcare service provider we have a variety of roles within the business. Below we have provided an overview of some of our key roles. You can also find out more about the work we do, by visiting our Case Study page.

Non-Emergency Patient Transport Service (NEPTS) Ambulance Care Assistant.

NEPTS Ambulance Care Assistant (ACA), transport patients from their homes to outpatient appointments at hospitals and clinics.

NEPTS crews also transport patients who have been discharged from hospital to their home or care home, following a stay in hospital.

Is working as a Ambulance Care Assistants right for me?

Non-Emergency Patient Transport ACA staff need to be caring, excellent communicators and good at building relationships with patients to make their experience as positive as possible. Our ACA’s are passionate about the service they deliver and go over and above to ensure that all of our patients are transported safely with dignity and respect.

What do Ambulance Care Assistants do?

ACA’s move people safely and comfortably to and from their appointments at outpatient clinics and hospitals ensuring they arrive at their appointments on time.

As well as driving, ACA’s are also required to help lift and move patients in and out of specially adapted vehicles and ambulances.

As an ACA you could work alone or as part of a crew.

What career progression opportunities are available for Ambulance Care Assistants?

ACA’s can progress to operation team leader roles or alternatively move into roles such as an Urgent Care Assistant or Emergency Medical Technician.

Contact Centre Operatives (CCO’s)

Our CCO’s play a pivotal role in the safe and effective delivery of our healthcare transport services. By acquiring detailed information regarding the transport needs and requirements of the patient they ensure that we are able to deliver a safe and compliant transport service for both our staff and the patient.

As the first point of contact into our business they are responsible for the first impression many patients, patient’s carers and Healthcare Professionals (HCPs) have of ERS Medical. Therefore, their professional approach and attitude is crucial to ensuring we maintain a reputation as one of the leading healthcare transport service providers in the UK.

What does a CCO do?

Our CCO’s are the first point of contact for patients, patient’s carers and HCPs to provide transport arrangements for eligible patients. The CCO’s use an agreed script to conduct eligibility assessments to ensure that the right transport service and equipment is provide for the patient to ensure they arrive at their healthcare appointments on time. Once the patient’s information is captured, it is entered onto our transport management system, Cleric. Our CCO’s are responsible for making sure the information on the system is updated as and when required.

We have CCO’s based in all of our regional hubs throughout the UK where they provide transport services for the local healthcare community

Is working as a CCO right for me?

As a CCO you will need to be able to multi-task ensuring that accurate information is collected at the time of the booking. You must have good keyboard skills, excellent listening skills and effective verbal and written communication skills. You must be able to work independently and as part of a wider team.

What career progression opportunities are available for CCO’S?

The ERS Academy enables our CCO’s to progress into other roles within the business including, NEPTS Ambulance Care Assistants.

Healthcare Courier Drivers

The healthcare environment requires courier services to transport sensitive and confidential consignments including paperwork, pharmacy items, medical specimens, sterile equipment and supplies, and therefore requires drivers to follow designated routes around hospitals, laboratories, GP surgeries, care homes and residential properties.  All consignments need to be scanned upon pick-up and delivery in order to be tracked and traced.

What does a courier driver do?

A courier driver will attend various healthcare locations at designated timeslots on a pre-planned route to collect consignments and deliver them to the appropriate destination.  You will ensure all items are securely packaged and scanned in order to be tracked through our system.

Is working as a courier driver right for me?

To be one of our courier drivers you need to be reliable and professional with excellent driving and road awareness skills, and a passion for delivering exceptional customer service.

You will possess effective record keeping skills whilst always maintaining confidentiality and must work comfortably under tight deadlines to ensure the safe and compliant transportation of items.

To ensure a strict chain of evidence is maintained you must adhere to all relevant guidance and legislation.

Basic requirements include, attention to detail, local geographical knowledge, the ability to work independently and as part of a team and a clean driving licence.

What career progression opportunities are available for courier drivers?

Courier drivers can progress to operational supervisor, team leader and management roles.


If you are interested in working in the Healthcare transport service and you share our values take a look at our current vacancies here.

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