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News from ERS Medical

  • NHS England recently released its 2021/22 priorities and operational planning guidance.The priorities cover staff wellbeing, the rollout of the Covid-19 vaccination programme, transforming service delivery to restore elective and cancer care and manage the demand for mental health services, expanding primary care capacity, admission avoidance and efficient discharge, and collaborative, integrated working.Patient transport services impact and play a role in the success of nearly all of these priorities, which is why it is critical that there is capacity in the system to deliver them. This needs to go beyond having a

  • ERS Medical has supported Greater Manchester Health & Social Care Partnership and Cheshire CCG in their roll out of over 100,000 AstraZeneca and Pfizer vaccine doses to help with the national fight against Covid-19. Being distributed from ERS Medical’s Liverpool site, the vaccines are transported in special cool bags and in temperature-controlled vehicles to maintain the integrity of the cold-chain.The request to support with the vaccine roll out was made in December 2020 and utilises ERS Medical’s local knowledge and established presence in the North West region.Anthony Lloyd, Senior Operations

  • Following a comprehensive procurement process, national health and social care transport provider ERS Medical has been awarded a patient transport contract for University Hospital of North Midlands Trust (UHNM). The four-year contract will see ERS Medical provide non-emergency and high dependency patient transport services covering Royal Stoke University Hospital in Stoke-on-Trent and County Hospital in Stafford.Starting on 1st June 2021, the service will transport 12,000 patients each year. Patients will be of varying clinical acuities, ranging from time critical and unstable patients who require intensive care to patients who are

  • National health and social care transport provider ERS Medical has been awarded a contract to provide medical courier services for Essex Partnership University NHS Foundation Trust (EPUT).The pharmacy-led contract is being delivered by ERS Medical from 1st March 2021 to over 100 locations across Essex. It involves the use of specialist temperature controlled ERS Medical vehicles collecting and delivering pharmaceuticals, controlled drugs, specimens, and internal post to specified sites under the EPUT region.Mark Merriman, Head of Operations at ERS Medical, says, “We’re delighted to support Essex Partnership University NHS Foundation

  • Following a rigorous certification process and audit, we have formally received our ISO 9001:2015 and ISO 14001:2015 certification for the next three years.Whilst already applying the practices, principles and processes laid out in ISO 9001:2015 and ISO 14001:2015, these formal certifications recognise our continued alignment with the rigorous, internationally recognised standards.ISO 9001:2015 builds on seven quality management principles: Customer focus, leadership, engagement of people, improvement, evidence-based decision making and relationship management. These principles reflect the service delivered by ERS Medical and set the quality standard that clients can expect.ISO 14001:2015

  • Early in December 2020, we ran our first Stakeholder Engagement Forum, held virtually and based around our service in Homerton. We brought together representatives from our team, local CCG and NHS trusts, Age UK and Healthwatch. Our plan is to run more Stakeholder Engagement Forums in the future, and here’s an insight into how they work.Aims and objectivesThe aim of the Homerton Stakeholder Engagement Forum was to:Provide an open and transparent update on ERS Medical’s Non-Emergency Patient Transport service in Homerton. Provide the opportunity to answer questions from a

  • Andrew Pooley, Managing Director, ERS MedicalIn the face of a second wave of the pandemic and the coming winter, it has never been more important to have appropriate measures in place and capacity secured across health and social care. Non-Emergency Patient Transport is no exception.At this point, we are faced with the challenge of ensuring that patients requiring ongoing care are able to reach appointments safely, ramping back up non-urgent elective care, while responding to periods of fluctuation where rapid discharge is required in response to the second wave of

  • On a cold day in November, our Managing Director, Andrew Pooley, put on his “greens” for the day and went on the road with our patient transport crew in Mansfield, Nottinghamshire. Here's how his day went:What prompted you to spend a day on the road?It's really important for leaders of organisations to spend some time in day-to-day operations and find out directly how your staff are getting on. As much as I would like to spend time with each and every employee, we have over 900 staff all over the

  • People are our most important asset at ERS Medical and we're pleased to share that we're now accredited as Investors in People. This is an internationally-recognised standard which measures:Leading: The relationship between our staff and leadership team, and how much our leaders live up to our values and culture. Supporting: Reward and recognition and having the right support structures in place. Improving: Opportunities for growth and development and readiness for future changes.As part of the assessment, our staff have been surveyed and the Investors with People team have been

  • Earlier this month we launched Perkbox to our staff at ERS Medical as our way of saying thank you.Perkbox is a platform which includes employee benefits, feedback, recognition and wellness. Perks include a free monthly coffee, wellness videos and gym membership discounts. We’re using it as a culture hub too. So, as well as vouchers and discounts, it also links to our staff handbook, company policies and other benefits such as Simply Health and Wagestream.Our Head of HR & Training, Hazel Wild says, “We wanted a way to thank our

  • ERS Medical has been shortlisted in the Management Excellence category at the LaingBuisson Awards.Our submission, 'Performance with Purpose', focused on the significant journey our business has been through over the past couple of years. It means a lot to the whole team that the judges have recognised our achievements.The LaingBuisson Awards celebrate businesses that set new standards of excellence within their industries, including health and social care. The winners will be announced on Thursday 19th November 2020.

  • At ERS Medical, our support for the Armed Forces runs through our values, our people and the way we work. We signed the Armed Forces Covenant at the start of 2020 and shortly afterwards, we were awarded an Employer Recognition Scheme Bronze Award. This was upgraded to a Silver Award earlier this month. Here’s how this translates to our values and everyday life at ERS Medical:  Armed Forces Covenant The Armed Forces Covenant is a pledge to help members of the armed forces community to get the same access to government and

  • We’re pleased to share that we have been awarded a 5-year contract to provide a courier service out of Hellesden Hospital by the Norfolk and Suffolk NHS Foundation Trust (NSFT). We launched the new service in July 2020 following a short 4-week mobilisation period. Operating from the ERS Medical site in Norwich, we will cover four routes across Norfolk, Monday to Friday. The service will provide the secure collection and delivery of mail, equipment, and medicines to over 30 locations.Hayley Biscoe, Contract Manager at the Trust said, “With a tight

  • We are very proud to have been granted the Ministry of Defence 'Employer Recognition Scheme' Silver Award. This award recognises employers that have signed the Armed Forces Covenant and have gone above and beyond in supporting defence personnel.Supporting the armed forces is a big part of our culture at ERS Medical. We've signed the Armed Forces Covenant, which is a promise by the nation ensuring that those who serve or who have served in the armed forces, and their families, are treated fairly. We're a forces friendly employer with team

  • Our front-line staff are the core of our organisation and it is our duty to ensure they can work safely. Making sure we provide staff and patients with adequate Personal Protective Equipment (PPE) in line with the national guidance has been key to achieving this.Throughout the COVID-19 outbreak, there have been widely reported concerns regarding the adequate supply of compliant PPE.  From the outset, ERS Medical prioritised the procurement and management of PPE and have successfully maintained the correct levels at all sites across the UK.  To overcome potential issues

  • Mental Health Awareness Week 18-24 May - #Kindnessmatters At ERS Medical we believe in working together and treating people equally, with dignity, respect, compassion, and kindness. Kindness is a simple act that can have a profound effect on both our physical and mental wellbeing. By being kind, positive interactions and conversations take place all of which can help ease the sense of isolation many people with mental illness experience.Approximately one in four people in the UK will experience a mental health problem each year. Mental Health Awareness Week aims to get

  • During the on-going Covid-19 pandemic, the team at ERS Medical have continued to transport patients for essential treatment and discharge patients from Hospital.For those patients who need regular hospital appointments for lifesaving treatment the ERS Team have been working tirelessly to ensure that during the COVID-19 pandemic they can still get to the hospital to receive the treatment they urgently need as well as supporting many NHS Trusts across the country with the transportation of patients tested positive for and/or are symptomatic of Covid-19.Andrew Pooley Managing Director commented “The continued

  • ERS Medical patient transport, like other healthcare workers across the world, are doing all they can to keep patients and themselves safe from COVID-19.One of the key elements in the fight against COVID-19 is hand hygiene. We know its common sense and it works, but its importance can quickly be forgotten.That is why as healthcare professionals we feel it is extremely important that we get behind the #safehands challenge and help raise awareness on World Hand Hygiene Day. World Hand Hygiene Day Every year, the World Health Organisation (WHO) sponsors World Hand

  • ERS Medical Patient Transport are always looking at ways to support Mental Health and wellbeing and are asking everyone to get involved in the “every mind matters" campaign launched this week. The campaign has been specifically designed to help manage our  Mental Health during the coronavirus, and includes a tailored COVID-19 Mind Plan.The Every Mind Matters Campaign Public Health England’s Every Mind Matters has launched a new suite of tips and advice, focused on looking after people’s mental wellbeing during the coronavirus (COVID-19) outbreak. With many feeling worried or anxious during

  • Key-workers are now more than ever under a lot of pressure, and with this pressure, stress can easily develop. That is why looking after your mental well-being is more important than ever before.There are a lot of signs of stress such as racing heart, headaches, trouble sleeping, irritability, eating less or more to mention just a few.If you are feeling stressed it is important to reach out to the people around you for support. Let people know how you are feeling and what the signs are so you can let

  • Working from home prevents us from having our usual daily interactions and may influence our mental health. So, what can we do to help ourselves during this time?Checking the news and social media Try and check any news and Social media post regarding COVID-19 once in the morning and once in the evening – this is enough to keep you up to date and safe. Any advice you read should come from reliable sources. Any work-related news will be sent via email or relayed by your line manager.Setting a routineTry to

  • We are taking the outbreak of COVID-19 very seriously and are taking several measures to mitigate the impact of the virus on our patients, staff and services.  The information below outlines our approach to the situation and how you can expect to see ERS Medical respond in the coming weeks.As you are aware, the situation is fast-moving and looking increasingly likely to cause disruption to services across all sectors. We recognise that as a major UK provider of health transport (PTS and Courier) our role in the health system is

  • ERS Medical Patient Transport are thrilled to announce the launch of its new charity partnership with Alzheimer’s Society. ERS Medical is pledging to raise both money and awareness of dementia as part of a new two-year partnership with Alzheimer’s Society.The company, which has 23 sites in the UK, will also support its 900 employees to enrol as Dementia Friends to gain a better understanding of what it is like to live with dementia.Alzheimer’s Society’s Dementia Friends was launched in 2013 to tackle the stigma that often results in people with dementia

  • ERS Medical Patient Transport is pleased to announce they have joined other UK businesses and organisations, mental health charities and non-governmental organisations in the Mental Health at work commitment to promoting a nationwide commitment on improving mental health care in the workplace.The Commitment provides a framework for employers who recognise the importance of promoting staff well-being.This framework sets out six clear standardsPrioritise mental health in the workplace by developing and delivering a systematic programme of activity Proactively ensure work design and organisational culture drive positive mental health outcomes Promote

  • Patent transport to and from hospital appointments is an important part of patient care. At ERS Medical we understand it is not only our responsibility to ensure the timely transportation of our patients to and from their appointments at hospitals, treatment centres, day units or other places of care but it is also our priority to make the journey as stress-free and comfortable as possible for all of our patients. Today we are talking to Keith Vaughan, Lead Driver at our Ipswich Depot who certainly demonstrated our core value Patient Focus

  • As ERS Medical settles into the year ahead we have heard from our Head of HR and Training Hazel Wild about the" Importance of Company Culture." Today I would like to highlight our Core Values and how we use them. At ERS Medical our Core Values are more than something you pin to the notice board, yes, we have them on the walls, but this is as a reminder as to how to act in each situation. Ultimately, they are the definition of what we stand for. These principles foster a productive

  • Following on from Apprenticeship Week, ERS Medical is excited to announce they will be launching the ERS Medical Apprenticeship Academy in 2020.The Academy will offer existing staff and recruits a combination of employment and training. Combining practical skills with theoretical knowledge that offers a career route into the organisation and an invaluable opportunity to develop the expertise within the organisation.Apprenticeship Academies can bring several benefits to both the apprentice and to the company, benefits such as:Improved skills within the business Improvements to the services that can be offered Improved

  • Last year, we spoke to Laura Badcock our Billing & Contracts Specialist to ask about her apprenticeship  and we thought with it being National Apprenticeship week it would be great to see how she is getting on.[caption id="attachment_10831" align="alignnone" width="246"] Laura Badcock, Billing and Contracts Specialist, ERS Medical[/caption]Hi Laura, what stage are you currently at with your apprenticeship?My apprenticeship was a minimum of 15 months which I will have completed within the next 6 weeks.I have passed all five of my exams and due to hand in my project within

  • Has the introduction of income streaming helped ERS Medical employees?ERS medical employees can now manage their cash flow between paydays by allowing them to track their earnings throughout the month, stream a percentage of their earnings as they work, save and access financial education.In November 2019 ERS Medical launched Wagestream, the income streaming solution, designed to boost financial wellbeing amongst its workers. The solution which was rolled out to all 900 employees allows them to access up to 30% of their earned wages as they’re earned for a flat

  • ERS Medical Patient Transport Services is investing £3 million in state-of-the-art ambulances to ensure the quality of service offered to patients.The delivery of the new fleet will take place over the next year with the first expected to arrive at ERS Medical Norfolk in early 2020.The new ambulances are a mix of additional and replacement vehicles in a service fleet of more than 440, covering more than 500,000 journeys across the UK a year. Mark Merriman Regional Manager said: “Along with our staff, our vehicles are our most important assets. The

  • ERS Medical staff work hard 365 days a year 24/7 to ensure patients are transported to their appointments happily, safely and without stress. For this reason, we are committed to maintaining the health and wellbeing of our employees. To assist our employees with work and home life pressure, we provide Health Assured an Employee Assistance Programme (EAP). Health Assured is the UK’s leading EAP provider, offering a range of online and over the phone services to help with life’s problems, and like ERS Medical employees, Health Assured operates 365 days a year

  • Written by: Hazel Wild – Head of HR & Training at ERS MedicalCulture is an interesting subject and is still one of the biggest challenges that we as businesses face today.As the Head of HR at ERS Medical, I am lucky to be part of the changes to our company culture that have been taking place over the last two years.Who really owns company culture?A lot of businesses have the opinion that culture is owned by their HR department, but I believe that culture should be owned by everyone. HR,

  • Congratulations to the one-millionth Norfolk patient.   ERS Medical Norfolk is delighted to be celebrating a big milestone.  Last month they transported their 1,000,000th patient.   The patient one of their Renal Dialysis patients was transported from the Norfolk site by the resource in Kings Lynn by crew member Samantha.   Hitting such a milestone showcases the hard work and dedication the team have put in to ensure patient experience and safety. Visit our Patient Transport Services page to find out more about what we do.   

  • January is a time when many of us start New Year resolutions which often involve looking after our health, so what better way to  start the New Year off here at ERS Medical than by signing up to the Dry January challenge.   Dry January is a campaign by Alcohol Concern, supported by Public Health England, to encourage people to take a break from drinking for a month.   Studies have shown that even taking just one month off drinking alcohol can have many benefits such as more sleep, weight loss and improved concentration.   To

  • ERS Medical is here for you24 hours a day, 7 days a week, 365 days a year……even on Christmas Day!We will not let you down during the busiest time of year.The ERS Medical team are always ready on call and would be delighted to help you any time of day or night with your Non-Emergency Patient Transport requirements.We would also like to take this opportunity to thank for your support this year and may we wish you a prosperous 2020!

  • ERS Medical have been awarded a further 5-year contract to provide Non-Emergency Patient Transport Services, some Mental Health Transport and High Dependency transfer across all of Norfolk excluding Great Yarmouth and Waveney, by the NHS Clinical Commissioning Groups for Norwich, South Norfolk, West Norfolk, and North Norfolk. An already familiar name in the area, ERS Medical will introduce extended operating hours, increased Mental Health resources, and provide High Dependency transport for patients who have a medical need and are unable to travel without assistance. After a short implementation period ERS Medical successfully

  • This year ERS Medical has joined the thousands of people wearing Christmas Jumpers across the UK to raise money for Save the Children   Christmas Jumper Day began back in 2012 and is now an annual fundraising campaign organised by the Save the Children charity.   Above are some of our team members ‘doing their bit in a Christmas Knit  You can also find out more about Save the Children here

  • ERS Medical has teamed with Wagestream a financial service company to introduce a new income-streaming app that allows staff members to access their pay when they need it.ERS Medical decided to team with Wagestream after seeing how income streaming has helped the financial well-being of many employees in the healthcare industry.By implementing Wagestream ERS Medical are giving employees complete control over when they get paid. It effectively ends the need for employer advances, loans and the stress caused by short-term, unplanned financial obligations. How does it work? The Wagestream app gives employees

  • The ERS Medical team have embarked on their annual flu program, vaccinating the hundreds of workers who look after you, your family and friends.By vaccinating our staff, we can stop people from catching the virus and passing it on to the sick and vulnerable. It also means we can be more resilient during the coming busy winter months.Last year, flu killed 312 Britons*, while a total of 2,924 people in the UK were admitted to an intensive care unit (ICU) or high-dependency unit (HDU) because of flu. So how do you

  • ERS Medical Managing Director, Andrew Pooley, recently completed Ride London. A mammoth  challenge that saw Andrew, and 25,000 other cyclists, ride 100 miles around Surrey and London to raise money for charity.Andrew said: "A big thank you to everyone who has helped to raise money for Alzheimer's Society! It was a great event and we have managed to raise over £1,000 for a very important cause."The ride was fast from the start with my wave going all out through the closed streets of London. The start was more like a

  • ERS Medical is supporting the Alzheimer’s Society, through a variety of fundraising activities, to raise much needed money to help fund pioneering research, crucial support services and vital care for those living with Alzheimer’s.This weekend ERS Medical Managing Director, Andrew Pooley, and ACA, Mark Brown are getting on their bikes to raise money for Alzheimer’s Society! The pair are heading to London to take part in the gruelling 100 mile challenge ‘Ride London’.The ride starts at Queen Elizabeth Olympic Park in East London, takes riders through the city, down into

  • It’s been a busy 2019 so far for ERS Medical!The company, that provides patient transport and healthcare courier services, has won six new contracts just in its Northern region alone, while retaining another contract it has held for 6 years.In March, our Manchester site went live with a new 2-year contract providing non emergency patient transport services (NEPTS) to cover short notice discharges and transfers across Pennine Lancashire. Awarded by the NHS East Lancashire Clinical Commissioning Group, the contract sees our crews primarily collecting patients from Royal Blackburn Hospital

  • ERS Medical has been awarded a further five year contract to provide non-emergency patient transport services for Norfolk (excluding Great Yarmouth and Waveney). The nationwide patient transport and healthcare courier provider has been delivering the service to the area for the last five years and was awarded the contract again following a rigorous procurement process.The contract, which was commissioned by the NHS Clinical Commissioning Groups for Norwich, South Norfolk, West Norfolk and North Norfolk, will see ERS Medical continue to provide non-emergency patient transport across all of Norfolk excluding Great

  • Homerton University Hospital NHS Foundation Trust has awarded patient transport and healthcare courier provider, ERS Medical, a non-emergency patient transport service (NEPTS) contract.The NEPTS contract will commence on the 1st October 2019 and cover primary care and secondary care locations across North East London. The contract is expected to provide 48,000 journeys to patients per annum from locations including Homerton University Hospital and St. Leonards Hospital London.Based in the London Borough of Hackney, Homerton University Hospital NHS Foundation Trust provides general health services at hospital and in the community with

  • ERS Medical’s South region has been inspected by the Care Quality Commission (CQC) and given an overall rating of ‘Good’.A variety of positive feedback was given by the CQC in its Inspection Report, which looked at ERS Medical’s non-emergency patient transport (NEPTS) in Hampshire and around South East London. The report highlighted ERS Medical’s leadership in the region as ‘Outstanding’ stating ‘Managers at all levels in the organisation had the right skills and abilities to run a service providing high-quality sustainable care.’During every CQC inspection, the same five questions are

  • ERS Medical, patient transport and healthcare courier provider, has been awarded a five year contract to provide non emergency patient transport across Nottinghamshire.Following a rigorous procurement process, the Nottingham and Nottinghamshire CCGs have awarded the five year contract to ERS Medical, with the opportunity to extend for a further two years. Bids were evaluated against a variety of criteria, including quality of service and value for money.This contract, which commences on 1st December 2019, will see ERS Medical conducting over 215,000 patient journeys per year. The Non-Emergency Patient Transport Service

  • Patient transport provider ERS Medical offers a variety of apprenticeship schemes within operational, clinical and support based roles. The scheme provides the opportunity to work for a real employer, earn a salary, gain real qualifications whilst gaining valuable workplace skills.In celebration of National Apprenticeship Week (4 – 8 March) we caught up Billing & Contracts Specialist, Laura Badcock, who is currently doing her apprenticeship with ERS Medical:[caption id="attachment_10831" align="alignleft" width="246"] Laura Badcock, Billing and Contracts Specialist, ERS Medical[/caption]Hi Laura, why did you choose to do an apprenticeship with ERS Medical?“When

  • Patient transport provider, ERS Medical, has been shortlisted in the Patient Experience Network (PEN) National Awards. The PTS provider, which also provides healthcare courier services, is a finalist in the ‘Measuring, Reporting and Acting’ category with its entry ‘Putting Patient Experience at the top of the agenda at ERS Medical’.The PEN National Awards are the first patient experience awards in the UK, celebrating the delivery of outstanding patient experience by those involved in the health and social care industry. A spokesperson from the awards said: “The quality, volume and range

  • ERS Medical’s East region has been rated as ‘Good’ by the Care Quality Commission (CQC)!The CQC inspectors visited ERS Medical’s locations in Norwich, Kings Lynn, Snetterton and Chelmsford to conduct an inspection as part of its Quality Report. The four sites combined make up ERS Medical’s East region where it delivers non-emergency patient transport services (NEPTS) to Norfolk, Suffolk and Essex.The CQC is the independent regulator of health and adult social care in England – whether this is the NHS, local authorities, independent or voluntary organisations that provide those care

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  • ERS Medical has won the Large Employer of the Year category in the 2015 YMCA Training Awards for its national apprenticeship scheme.

  • ERS Medical has donated a vehicle to Greenbank, a Liverpool-based charity that provides sports, recreation, education and training opportunities for disabled people and the local community.

  • ERS Medical is proud to support the 2014 Children in Need campaign. Team Members are supporting this great cause by organising a national raffle, with all proceeds going to the appeal.

  • ERS Medical is supporting this year’s Health Business Awards by sponsoring the Innovation in Mental Health category.

  • ERS Medical has been shortlisted for this year’s Energy Saving Trust Fleet Hero Awards in the Best Business Sector Fleet category.

  • With bonfire night upon us, here is some advice from ERS Medical to help you stay safe while enjoying firework displays.

  • ERS Medical is proud to be the first private ambulance organisation to support the Nursing Times’ Speak Out Safely (SOS) campaign

  • The ERS Medical team at Southampton is working with the Southern Health NHS Trust on their 'Quit for life' campaign this October.

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  • ERS Medical has undergone a Care Quality Commission (CQC) inspection of its services at the Slough site.

  • ERS Medical will be exhibiting at the Commissioning Show being held at Excel, London on 25th – 26th June. The two-day show, the largest of its kind for the health and care sector, will see more than 7,000 professionals gather for an extensive programme of speakers, debates and networking opportunities.This is the first time ERS Medical will be at the show and we will be showcasing our range of services to the NHS and wider healthcare sector including patient transport, healthcare mail and courier services and our fully managed transport

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  • ERS Medical continues to demonstrate its commitment to the environment by ordering its first ‘zero emissions’ vehicle that will be added to the courier fleet. The new addition will offer all the benefits of a combustion engine vehicle without the harmful emissions.The official launch is scheduled for January 2013. Watch this space for an update!

  • NHS England recently released its 2021/22 priorities and operational planning guidance.The priorities cover staff wellbeing, the rollout of the Covid-19 vaccination programme, transforming service delivery to restore elective and cancer care and manage the demand for mental health services, expanding primary care capacity, admission avoidance and efficient discharge, and collaborative, integrated working.Patient transport services impact and play a role in the success of nearly all of these priorities, which is why it is critical that there is capacity in the system to deliver them. This needs to go beyond having a

  • ERS Medical has supported Greater Manchester Health & Social Care Partnership and Cheshire CCG in their roll out of over 100,000 AstraZeneca and Pfizer vaccine doses to help with the national fight against Covid-19. Being distributed from ERS Medical’s Liverpool site, the vaccines are transported in special cool bags and in temperature-controlled vehicles to maintain the integrity of the cold-chain.The request to support with the vaccine roll out was made in December 2020 and utilises ERS Medical’s local knowledge and established presence in the North West region.Anthony Lloyd, Senior Operations

  • Following a comprehensive procurement process, national health and social care transport provider ERS Medical has been awarded a patient transport contract for University Hospital of North Midlands Trust (UHNM). The four-year contract will see ERS Medical provide non-emergency and high dependency patient transport services covering Royal Stoke University Hospital in Stoke-on-Trent and County Hospital in Stafford.Starting on 1st June 2021, the service will transport 12,000 patients each year. Patients will be of varying clinical acuities, ranging from time critical and unstable patients who require intensive care to patients who are

  • National health and social care transport provider ERS Medical has been awarded a contract to provide medical courier services for Essex Partnership University NHS Foundation Trust (EPUT).The pharmacy-led contract is being delivered by ERS Medical from 1st March 2021 to over 100 locations across Essex. It involves the use of specialist temperature controlled ERS Medical vehicles collecting and delivering pharmaceuticals, controlled drugs, specimens, and internal post to specified sites under the EPUT region.Mark Merriman, Head of Operations at ERS Medical, says, “We’re delighted to support Essex Partnership University NHS Foundation

  • Following a rigorous certification process and audit, we have formally received our ISO 9001:2015 and ISO 14001:2015 certification for the next three years.Whilst already applying the practices, principles and processes laid out in ISO 9001:2015 and ISO 14001:2015, these formal certifications recognise our continued alignment with the rigorous, internationally recognised standards.ISO 9001:2015 builds on seven quality management principles: Customer focus, leadership, engagement of people, improvement, evidence-based decision making and relationship management. These principles reflect the service delivered by ERS Medical and set the quality standard that clients can expect.ISO 14001:2015

  • Early in December 2020, we ran our first Stakeholder Engagement Forum, held virtually and based around our service in Homerton. We brought together representatives from our team, local CCG and NHS trusts, Age UK and Healthwatch. Our plan is to run more Stakeholder Engagement Forums in the future, and here’s an insight into how they work.Aims and objectivesThe aim of the Homerton Stakeholder Engagement Forum was to:Provide an open and transparent update on ERS Medical’s Non-Emergency Patient Transport service in Homerton. Provide the opportunity to answer questions from a

  • Andrew Pooley, Managing Director, ERS MedicalIn the face of a second wave of the pandemic and the coming winter, it has never been more important to have appropriate measures in place and capacity secured across health and social care. Non-Emergency Patient Transport is no exception.At this point, we are faced with the challenge of ensuring that patients requiring ongoing care are able to reach appointments safely, ramping back up non-urgent elective care, while responding to periods of fluctuation where rapid discharge is required in response to the second wave of

  • On a cold day in November, our Managing Director, Andrew Pooley, put on his “greens” for the day and went on the road with our patient transport crew in Mansfield, Nottinghamshire. Here's how his day went:What prompted you to spend a day on the road?It's really important for leaders of organisations to spend some time in day-to-day operations and find out directly how your staff are getting on. As much as I would like to spend time with each and every employee, we have over 900 staff all over the

  • People are our most important asset at ERS Medical and we're pleased to share that we're now accredited as Investors in People. This is an internationally-recognised standard which measures:Leading: The relationship between our staff and leadership team, and how much our leaders live up to our values and culture. Supporting: Reward and recognition and having the right support structures in place. Improving: Opportunities for growth and development and readiness for future changes.As part of the assessment, our staff have been surveyed and the Investors with People team have been

  • Earlier this month we launched Perkbox to our staff at ERS Medical as our way of saying thank you.Perkbox is a platform which includes employee benefits, feedback, recognition and wellness. Perks include a free monthly coffee, wellness videos and gym membership discounts. We’re using it as a culture hub too. So, as well as vouchers and discounts, it also links to our staff handbook, company policies and other benefits such as Simply Health and Wagestream.Our Head of HR & Training, Hazel Wild says, “We wanted a way to thank our

  • ERS Medical has been shortlisted in the Management Excellence category at the LaingBuisson Awards.Our submission, 'Performance with Purpose', focused on the significant journey our business has been through over the past couple of years. It means a lot to the whole team that the judges have recognised our achievements.The LaingBuisson Awards celebrate businesses that set new standards of excellence within their industries, including health and social care. The winners will be announced on Thursday 19th November 2020.

  • At ERS Medical, our support for the Armed Forces runs through our values, our people and the way we work. We signed the Armed Forces Covenant at the start of 2020 and shortly afterwards, we were awarded an Employer Recognition Scheme Bronze Award. This was upgraded to a Silver Award earlier this month. Here’s how this translates to our values and everyday life at ERS Medical:  Armed Forces Covenant The Armed Forces Covenant is a pledge to help members of the armed forces community to get the same access to government and

  • We’re pleased to share that we have been awarded a 5-year contract to provide a courier service out of Hellesden Hospital by the Norfolk and Suffolk NHS Foundation Trust (NSFT). We launched the new service in July 2020 following a short 4-week mobilisation period. Operating from the ERS Medical site in Norwich, we will cover four routes across Norfolk, Monday to Friday. The service will provide the secure collection and delivery of mail, equipment, and medicines to over 30 locations.Hayley Biscoe, Contract Manager at the Trust said, “With a tight

  • We are very proud to have been granted the Ministry of Defence 'Employer Recognition Scheme' Silver Award. This award recognises employers that have signed the Armed Forces Covenant and have gone above and beyond in supporting defence personnel.Supporting the armed forces is a big part of our culture at ERS Medical. We've signed the Armed Forces Covenant, which is a promise by the nation ensuring that those who serve or who have served in the armed forces, and their families, are treated fairly. We're a forces friendly employer with team

  • Our front-line staff are the core of our organisation and it is our duty to ensure they can work safely. Making sure we provide staff and patients with adequate Personal Protective Equipment (PPE) in line with the national guidance has been key to achieving this.Throughout the COVID-19 outbreak, there have been widely reported concerns regarding the adequate supply of compliant PPE.  From the outset, ERS Medical prioritised the procurement and management of PPE and have successfully maintained the correct levels at all sites across the UK.  To overcome potential issues

  • Mental Health Awareness Week 18-24 May - #Kindnessmatters At ERS Medical we believe in working together and treating people equally, with dignity, respect, compassion, and kindness. Kindness is a simple act that can have a profound effect on both our physical and mental wellbeing. By being kind, positive interactions and conversations take place all of which can help ease the sense of isolation many people with mental illness experience.Approximately one in four people in the UK will experience a mental health problem each year. Mental Health Awareness Week aims to get

  • During the on-going Covid-19 pandemic, the team at ERS Medical have continued to transport patients for essential treatment and discharge patients from Hospital.For those patients who need regular hospital appointments for lifesaving treatment the ERS Team have been working tirelessly to ensure that during the COVID-19 pandemic they can still get to the hospital to receive the treatment they urgently need as well as supporting many NHS Trusts across the country with the transportation of patients tested positive for and/or are symptomatic of Covid-19.Andrew Pooley Managing Director commented “The continued

  • ERS Medical patient transport, like other healthcare workers across the world, are doing all they can to keep patients and themselves safe from COVID-19.One of the key elements in the fight against COVID-19 is hand hygiene. We know its common sense and it works, but its importance can quickly be forgotten.That is why as healthcare professionals we feel it is extremely important that we get behind the #safehands challenge and help raise awareness on World Hand Hygiene Day. World Hand Hygiene Day Every year, the World Health Organisation (WHO) sponsors World Hand

  • Key-workers are now more than ever under a lot of pressure, and with this pressure, stress can easily develop. That is why looking after your mental well-being is more important than ever before.There are a lot of signs of stress such as racing heart, headaches, trouble sleeping, irritability, eating less or more to mention just a few.If you are feeling stressed it is important to reach out to the people around you for support. Let people know how you are feeling and what the signs are so you can let

  • Working from home prevents us from having our usual daily interactions and may influence our mental health. So, what can we do to help ourselves during this time?Checking the news and social media Try and check any news and Social media post regarding COVID-19 once in the morning and once in the evening – this is enough to keep you up to date and safe. Any advice you read should come from reliable sources. Any work-related news will be sent via email or relayed by your line manager.Setting a routineTry to

  • With the Climate Emergency generating dire warnings — from accelerated extinction that endangers up to a million species to higher sea levels that threaten highly populated urban areas — there is a clear and pressing need for action.Businesses in urban areas consume a lot of natural resources. Sustainability and sustainable development focus on balancing that fine line between competing needs - our need to move forward technologically and economically, and the needs to protect the environment.ERS Medical recognises these and its responsibilities to make a positive contribution towards environmental initiatives and targets.We are actively

  • We are taking the outbreak of COVID-19 very seriously and are taking several measures to mitigate the impact of the virus on our patients, staff and services.  The information below outlines our approach to the situation and how you can expect to see ERS Medical respond in the coming weeks.As you are aware, the situation is fast-moving and looking increasingly likely to cause disruption to services across all sectors. We recognise that as a major UK provider of health transport (PTS and Courier) our role in the health system is

  • ERS Medical Patient Transport is pleased to announce they have joined other UK businesses and organisations, mental health charities and non-governmental organisations in the Mental Health at work commitment to promoting a nationwide commitment on improving mental health care in the workplace.The Commitment provides a framework for employers who recognise the importance of promoting staff well-being.This framework sets out six clear standardsPrioritise mental health in the workplace by developing and delivering a systematic programme of activity Proactively ensure work design and organisational culture drive positive mental health outcomes Promote

  • Patent transport to and from hospital appointments is an important part of patient care. At ERS Medical we understand it is not only our responsibility to ensure the timely transportation of our patients to and from their appointments at hospitals, treatment centres, day units or other places of care but it is also our priority to make the journey as stress-free and comfortable as possible for all of our patients. Today we are talking to Keith Vaughan, Lead Driver at our Ipswich Depot who certainly demonstrated our core value Patient Focus

  • As ERS Medical settles into the year ahead we have heard from our Head of HR and Training Hazel Wild about the" Importance of Company Culture." Today I would like to highlight our Core Values and how we use them. At ERS Medical our Core Values are more than something you pin to the notice board, yes, we have them on the walls, but this is as a reminder as to how to act in each situation. Ultimately, they are the definition of what we stand for. These principles foster a productive

  • Following on from Apprenticeship Week, ERS Medical is excited to announce they will be launching the ERS Medical Apprenticeship Academy in 2020.The Academy will offer existing staff and recruits a combination of employment and training. Combining practical skills with theoretical knowledge that offers a career route into the organisation and an invaluable opportunity to develop the expertise within the organisation.Apprenticeship Academies can bring several benefits to both the apprentice and to the company, benefits such as:Improved skills within the business Improvements to the services that can be offered Improved

  • Last year, we spoke to Laura Badcock our Billing & Contracts Specialist to ask about her apprenticeship  and we thought with it being National Apprenticeship week it would be great to see how she is getting on.[caption id="attachment_10831" align="alignnone" width="246"] Laura Badcock, Billing and Contracts Specialist, ERS Medical[/caption]Hi Laura, what stage are you currently at with your apprenticeship?My apprenticeship was a minimum of 15 months which I will have completed within the next 6 weeks.I have passed all five of my exams and due to hand in my project within

  • Has the introduction of income streaming helped ERS Medical employees?ERS medical employees can now manage their cash flow between paydays by allowing them to track their earnings throughout the month, stream a percentage of their earnings as they work, save and access financial education.In November 2019 ERS Medical launched Wagestream, the income streaming solution, designed to boost financial wellbeing amongst its workers. The solution which was rolled out to all 900 employees allows them to access up to 30% of their earned wages as they’re earned for a flat

  • ERS Medical staff work hard 365 days a year 24/7 to ensure patients are transported to their appointments happily, safely and without stress. For this reason, we are committed to maintaining the health and wellbeing of our employees. To assist our employees with work and home life pressure, we provide Health Assured an Employee Assistance Programme (EAP). Health Assured is the UK’s leading EAP provider, offering a range of online and over the phone services to help with life’s problems, and like ERS Medical employees, Health Assured operates 365 days a year

  • Written by: Hazel Wild – Head of HR & Training at ERS MedicalCulture is an interesting subject and is still one of the biggest challenges that we as businesses face today.As the Head of HR at ERS Medical, I am lucky to be part of the changes to our company culture that have been taking place over the last two years.Who really owns company culture?A lot of businesses have the opinion that culture is owned by their HR department, but I believe that culture should be owned by everyone. HR,

  • Congratulations to the one-millionth Norfolk patient.   ERS Medical Norfolk is delighted to be celebrating a big milestone.  Last month they transported their 1,000,000th patient.   The patient one of their Renal Dialysis patients was transported from the Norfolk site by the resource in Kings Lynn by crew member Samantha.   Hitting such a milestone showcases the hard work and dedication the team have put in to ensure patient experience and safety. Visit our Patient Transport Services page to find out more about what we do.   

  • January is a time when many of us start New Year resolutions which often involve looking after our health, so what better way to  start the New Year off here at ERS Medical than by signing up to the Dry January challenge.   Dry January is a campaign by Alcohol Concern, supported by Public Health England, to encourage people to take a break from drinking for a month.   Studies have shown that even taking just one month off drinking alcohol can have many benefits such as more sleep, weight loss and improved concentration.   To

  • ERS Medical have been awarded a further 5-year contract to provide Non-Emergency Patient Transport Services, some Mental Health Transport and High Dependency transfer across all of Norfolk excluding Great Yarmouth and Waveney, by the NHS Clinical Commissioning Groups for Norwich, South Norfolk, West Norfolk, and North Norfolk. An already familiar name in the area, ERS Medical will introduce extended operating hours, increased Mental Health resources, and provide High Dependency transport for patients who have a medical need and are unable to travel without assistance. After a short implementation period ERS Medical successfully

  • ERS Medical Patient Transport are thrilled to announce the launch of its new charity partnership with Alzheimer’s Society. ERS Medical is pledging to raise both money and awareness of dementia as part of a new two-year partnership with Alzheimer’s Society.The company, which has 23 sites in the UK, will also support its 900 employees to enrol as Dementia Friends to gain a better understanding of what it is like to live with dementia.Alzheimer’s Society’s Dementia Friends was launched in 2013 to tackle the stigma that often results in people with dementia

  • This year ERS Medical has joined the thousands of people wearing Christmas Jumpers across the UK to raise money for Save the Children   Christmas Jumper Day began back in 2012 and is now an annual fundraising campaign organised by the Save the Children charity.   Above are some of our team members ‘doing their bit in a Christmas Knit  You can also find out more about Save the Children here

  • ERS Medical Managing Director, Andrew Pooley, recently completed Ride London. A mammoth  challenge that saw Andrew, and 25,000 other cyclists, ride 100 miles around Surrey and London to raise money for charity.Andrew said: "A big thank you to everyone who has helped to raise money for Alzheimer's Society! It was a great event and we have managed to raise over £1,000 for a very important cause."The ride was fast from the start with my wave going all out through the closed streets of London. The start was more like a

  • ERS Medical is supporting the Alzheimer’s Society, through a variety of fundraising activities, to raise much needed money to help fund pioneering research, crucial support services and vital care for those living with Alzheimer’s.This weekend ERS Medical Managing Director, Andrew Pooley, and ACA, Mark Brown are getting on their bikes to raise money for Alzheimer’s Society! The pair are heading to London to take part in the gruelling 100 mile challenge ‘Ride London’.The ride starts at Queen Elizabeth Olympic Park in East London, takes riders through the city, down into