0333 240 4999

Non-Emergency Patient Transport

ERS Medical provides a professional high-quality non-emergency patient transport service (NEPTS) across the UK, 365 days a year 24/7 from over 30 operational bases across the UK for people who need to travel to or from hospital or medical appointments and are unable to travel without specialist support.

We work with several NHS Trusts, Clinical Commissioning Groups (CCGs) and private healthcare providers to provide patient transport for ad-hoc patient journeys, contractual and framework contracts as well as providing short term additional support during peak times.

Our non-emergency patient transport service includes:

  • Bariatric transport services
  • Medical repatriation
  • End of life/hospice transport
  • Inter-facility transfers
  • Transport to and from hospital admissions, outpatient clinics, and specialist clinics

Driven by Patient Care

ERS Medical’s team are fully trained and have a wealth of experience in patient transport.

We put the patient at the heart of everything we do offering a personal service that ensures patient dignity, comfort, and confidentiality always.

Our dedicated team ensures that patients who have a medical need for NHS patient transport receives a fair and consistent service from us by ensuring our eligibility criteria is in line with Department of Health guidelines.

We will ask for and act upon patient feedback both at the end of the booking call and as part of the patient’s journey to ensure our service levels are always improving.


We continually monitor and audit our staff, their training, our capabilities as a company and as an NHS provider.

Key Performance Indicators

With a wealth of knowledge and experience we aim to exceed expectations by continually reviewing and analysing our processes to increase our performance and that of the NHS Trusts we work for.

Our Team

All our vehicles are operated by fully trained, experienced and caring staff who will make every effort to understand the needs of the patient ensuring a smooth and dependable journey.

Our High Dependency crews  are extensively trained to ensure consistency and reliability in all situations.

Patient Safety

ERS Medical is registered and regulated by the Care Quality Commission (CQC) as a result ERS Medical is subject to the identical CQC compliance protocols as all the NHS ambulance trusts. Find out more about our CQC results here

To enquire about our service complete our Contact us form