0333 240 4999

Non-Emergency Patient Transport

ERS Medical provides a professional high-quality Non-Emergency Patient Transport Service (NEPTS) across the UK, 365 days a year 24/7 from over 20 operational bases across the UK for people who need to travel to and from the hospital or a medical appointment and are unable to travel without specialist support.

We work with several NHS Trusts, Clinical Commissioning Groups (CCGs) and private healthcare providers to provide patient transport for ad-hoc patient journeys, contractual and framework contracts as well as providing short term additional support during peak times.

Our range of patient transport services include:

  • Bariatric transport services
  • Medical repatriation
  • End of life/hospice transport
  • Inter-facility transfers

NEPTS Non-emergency patient transport Services medical nepts non-emergency

Driven by Patient Care

ERS Medical’s team are fully trained and have a wealth of experience in patient transport.

We put the patient at the heart of everything we do offering a personal service that ensures patient dignity, comfort, and confidentiality.

We will ask for and act upon patient feedback both at the end of the booking call and as part of the patient’s journey to ensure our service levels are always improving.

Transport Eligibility Criteria

Non-Emergency Patient Transport Services, sometimes shortened to PTS, is a specialist service provided by the NHS to transport patients in and out of NHS healthcare settings such as hospitals. It is a limited resource made available for free to those that meet specific medical mobility needs. These can include the need to travel by stretcher, wheelchair or for regular visits to renal dialysis centres.

PTS is an essential cog in the healthcare system and transports millions of patients each year.

Find out what is meant by a “Transport Eligibiliy Critera” by clicking here or viewing our explainer video here:


We continually monitor our staff, our training and our capabilities as a company and as an NHS provider.

Key Performance Indicators

With a wealth of knowledge and experience, we continually review and analyse our processes to increase our performance.

Our Team

All of our team are fully trained and will make every effort to understand the needs of the patient ensuring a smooth and dependable journey.

Our High Dependency crews are extensively trained to ensure consistency and reliability in all situations.

Patient Safety

ERS Medical is registered and regulated by the Care Quality Commission (CQC) as a result ERS Medical is subject to the identical CQC compliance protocols as all the NHS ambulance trusts. Find out more about our CQC results here.

To enquire about our non emergency patient transport service NEPTS, complete our Contact Us form.