Nearly 90% of patient transport users rate quality measures and booking reminders as important
Non-emergency patient transport users believe it is important for providers to have good quality measures and notify them when their transport will pick them up. A research poll conducted by ERS Medical has found that patients who use a transport service to and from hospital appointments have rated several quality measures and booking reminders as important service aspects. 87% of respondents said the following quality measures were “extremely important” or “important” with a further 7% of respondents saying they are “somewhat important”: • Friendliness and experience of the provider and crews; • Cleanliness and age of vehicles; • Appointment reminders; • A caring approach Additionally, a significant 99% of poll respondents said it was important to know when the patient transport service would pick them up for their appointment.
