Nearly 90% of patient transport users rate quality measures and booking reminders as important
Non-emergency patient transport users believe it is important for providers to have good quality measures and notify them when their transport will pick them up.A research poll conducted by ERS Medical has found that patients who use a transport service to and from hospital appointments have rated several quality measures and booking reminders as important service aspects.87% of respondents said the following quality measures were “extremely important” or “important” with a further 7% of respondents saying they are “somewhat important”:• Friendliness and experience of the provider and crews; • Cleanliness and age of vehicles; • Appointment reminders; • A caring approachAdditionally, a significant 99% of poll respondents said it was important to know when the patient transport service would pick them up for their appointment.
