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“Thank you ERS Medical”

At ERS Medical we love hearing from our patients and customers about the great work our crews across the UK are carrying out. Here’s a selection of thank you letters which we’ve received since January…

“The gentleman has asked that his thanks be passed on to all the staff that transports him, he really enjoys his time on the vehicles. ERS does a wonderful job.”  Norfolk patient

“I attended a cardiac arrest last night on my way home. I was backed up by one of your crews and they were fantastic. Sadly the outcome was poor, but your ERS crew were clinically excellent, professional and extremely caring to the bereaved family members. The crew worked hard and collaboratively with me to complete paperwork, thereby minimising the on-scene time. My aim has always been to ensure that the care delivered by private providers is as good as the care delivered by our own staff, and they exceeded this.” SCAS Practitioner

“I appreciate that they are trained professionals and that this was in all likelihood just another day on the job, however they made me feel that my dad was as important to them as he is to me. I wanted to convey how impressed I was with their attitude and service provided, they really went the extra mile.” Son of a Hillingdon patient

“I am writing because I wanted to let you know just how amazing one of your staff was this evening! I was left literally blown away by the incredible job he did…he showed nothing but kindness and reassurance, that had everyone immediately feeling so much better. He is, hands down the best hospital staff member of any kind I have ever met.” Relation of a Whipps Cross patient